Act! Support Plans
Need a hand? We have you covered! See what’s in our Standard support plan — included with your Act! subscription — or experience VIP service with Enhanced Support for just €10.
Note: We have recently made changes to the benefits offered in our Standard and Enhanced support plans. To view the current Scope of Services, click here.
Standard
Standard
Included at no extra charge with active Act! Premium subscriptions!
€0
USD/user/mo
(billed annually)
Includes:
- Knowledgebase
- Self-service Portal (FAQs, guides & videos)
- Live chat*
- Product error troubleshooting by phone*
- Support ticket submission
- Rich account management
- Calendar & activity tracking
- Dynamic sales pipeline management
- Act! Insight analytics
- Office, Outlook®, & Google™ integration
- Act! Companion mobile app
- Act! Marketing Automation (Basic tier)
- Data import tool
- Expert technical support3
VIP Service
Enhanced
Experience VIP service with priority queuing, feature guidance by phone, appointment setting, and more.
€10
user/mo
(billed annually)
Includes everything in Standard, plus:
- Getting Started scheduled call
- Product troubleshooting & how-to guidance by phone*
- Priority queuing
- Voicemail callback
- Appointment setting
- Saturday phone support
To add Enhanced Support to your subscription, call 020 3856 8517.
- All features of Act! Premium Desktop, plus:
- Automatic upgrades
- Nightly backups
- Disaster recovery
- 6GB Cloud storage
- Desktop sync (optional $)
Note: Enhanced Support was previously known as Ultimate Support.
Act! Professional Services
Engage with knowledgeable Act! support reps on a per-hour basis for certain issues outside the scope of your Act! support.
€175/hr**
To learn more, call 020 3856 8517.
Helpful Support Resources
*US: M-F 8:30am-8:00pm Eastern; UK: 9:00am-5:00pm.
**Each Professional Services session is billed a minimum of one hour; no pro-rations or partial hour billing.