The COVID-19 pandemic triggered significant changes in several industries, particularly professional services. Emerging hopes for economic recovery in 2022 quickly faded with Russia’s invasion of Ukraine, and rising commodity prices…
Did you know that 80 percent of consumers say trust is a deciding factor in their purchase decisions? In the real estate industry, trust is paramount. Prospects and leads…
Working from home helps employees improve productivity by cutting commute times and eliminating distractions. That, in turn, motivates them to get more work done faster. Another perk is that they…
It’s probably no surprise that this last year came and went in a blur, and now we’re talking about the smart strategies we want to implement in 2023 to be…
“Precarious,” “unpredictable,” and “volatile”—are just a few adjectives entrepreneurs have used to describe the global economy over the last two years. From nationwide lockdowns to supply chain disruptions, businesses have…
Customers and clients are the heart and soul of every business. Managing those relationships is essential for your long-term success, and Customer Relationship Management (CRM) software is a vital tool…
Did you know that 90 percent of customers regard issue resolution as the most important customer service factor? This isn’t surprising. Customers primarily use products and services to solve their…
With the rising operational costs of the post-pandemic era and the fears of a global recession increasing with every passing day, running a profitable small business isn’t easy. In…
If you're a regular user of Act! and QuickBooks, you already know the value both solutions bring to your business. But did you know that you can bring Act! and…
Building relationships with customers is essential for small and midsize businesses (SMBs) today. Customer expectations have shifted from fair pricing and quality service to personalised interactions, proactive service, and a…
Inflation is affecting small business owners everywhere. According to research by the NFIB Small Business Association, 37 percent of SMB owners cited inflationary pressures as the single most important problem…
Did you know that customer experience influences 73 percent of customers' purchase decisions? To stand out in the highly competitive startup world, improve retention rates, and attract new customers, small…
Regardless of how long you’ve been in business, if you want your company to grow, you need to continually add new customers and improve your customer retention. The best way…
Regardless of how long you’ve been in business, if you want your company to grow, you need to continually add new customers and improve your customer retention. The best way…
2022 Act! CRM Survey Report Recap Throughout the pandemic, increased resilience and adaptability became necessary as SMBs were forced to quickly adopt new ways of working to remain open and…