Engineering firm cleans up using Act!
While Act! is a powerful CRM solution straight out of the box, it wasn’t until Michael Williams Engineering Ltd got support from an Act! Certified Consultant that they really found out how it could transform the way they did business.
“There’s no way we would have been able to produce the thousands of quotes we have over the last few years doing things the old way.”
James Williams
Director
Results
- Thanks to Act!, gone are the days where the sales staff was having to rely on handwritten notes, rewriting orders or forgetting to return calls at the right time.
- Not only do customers get a better service, but production scheduling has also improved because the management team knows where business is coming from and when.
- Since introducing Seamless Opportunities (an Act! add-on), Michael Williams Engineering Ltd produces better looking quotes, faster and more accurately.