Obsolescence Policies
These policies apply to Europe, UK and Rest of the World (excluding the Americas, Australia and New Zealand). Select the links below to view policies for these regions:
Support Obsolescence Policy
The Act! Support Obsolescence Policy details the support for the current release and specific recent releases of a product.
The current version will receive all feature enhancements, service packs, hotfixes, security improvements, and compatibility updates, while other supported versions will receive these items exclusively to address issues potentially resulting in data loss or data corruption due to product defect, excluding those deemed third-party caused or due to negligence of the user.
Unsupported versions do not receive updates, so do not benefit from security improvements and compatibility updates, and are not eligible for technical support. Technical support includes installation, registration, activation, maintenance, configuration, and other support services provided by Act!.
For access to technical support for a supported version, an active subscription is required.
| Act! Premium v25, Act! Growth Suite v25 | Through 31/07/25 |
|---|---|
| Act! Premium v24, Act! Growth Suite v24 | Through 31/07/24 |
| Act! Premium v23, Act! Growth Suite v23 Note: Act! Premium Cloud customers (hosted by Act!) that are on v23 will be supported through 31/12/23. |
Through 31/07/23 |
| Act! Premium v22, Act! Growth Suite v22 | Through 31/03/22 |
| Act! Premium v21, Act! Growth Suite v21 | Through 30/11/21 |
| Act! Pro v21, & Act! Pro v22 | Through 30/11/21 |
| Act! v20 products | Through 30/11/20 |
| Act! v19 products | Through 30/11/19 |
| Act! v18 products | Through 30/11/18 |
| Act! v17 products | Through 30/11/17 |
| Act! v16 products | Through 31/03/17 |
| Sage ACT! 2013 (15.x) products | Through 11/30/16 |
| Sage ACT! 2012 (14.x) products | Through 31/07/16 |
| Sage ACT! 2011 (13.x) products | Through 30/09/15 |
| ACT! by Sage 2010 (12.x) products | Through 31/01/15 |
| ACT! by Sage 2009 (11.x) | Through 31/01/14 |
| ACT! by Sage 2008 (10.x) products | Through 31/01/14 |
| ACT! by Sage 2007 (9.x) products | Through 31/01/13 |
| ACT! 2006 (8.x) products | Through 31/08/10 |
| ACT! 2005 (7.x) products | Through 31/08/10 |
| ACT! v6 products | Through 30/09/08 |
Important Note: The Act! 365 and Act! Growth Suite-Starter products will be discontinued on June 1, 2024. To learn more, click here.