For your business to grow and thrive you need to retain existing customers while continuing to acquire new ones. While the acquisition is what many businesses focus on, retention is…

Customer service is an almost universal aspect of modern business. Between the apps, web portals, online services and a simple desire to be available to clients, most companies have gone…

Customer experience (abbreviated "CX" by those in the design and marketing fields) has emerged as a core component of both large and small business success. The truth is that most…

It’s well known that text messaging is a great way to communicate with friends and family but did you know that text messaging is also a great way to reach…