How To Improve Customer Satisfaction

The goal with improving customer satisfaction in your small business is to help them feel as if what they want matters with you and your small business. Because if you get a bad reputation it is very hard to get your good reputation back. Below is a how to keep and improve your customer satisfaction for you and your small business.

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Adaptable

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Act! works like you work, equipping you with a variety of configuration options from lightly personalized to completely customized. Set security rules, automate unique processes, and more. Highly trained Act! Certified Consultants1 can help create your Act! experience.

Everywhere

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Act! goes where you go, enabling you to be productive from wherever you work—the office, home, or the road. Get to the details you need whether you’re online or offline. Sophisticated offline sync capabilities keep everyone in the business up to date.

Connected

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Act! likes what you like, keeping you connected to the tools and apps you love like Slack™, QuickBooks® Online, Shopify, and hundreds more via Act! Connect. Direct integration with Outlook®, Google™, and Excel enables seamless interaction. 

What you get with Act! CRM

  • Powerful sales and marketing features that fuel business growth.
  • Freedom to tailor an Act! experience to fit your unique needs.
  • Flexible deployment with Cloud, on-premises, and hybrid options.
  • Exclusive Act! Insider benefits that keep you current, covered, and connected.
  • Peace of mind, because Act! is the proven, trusted choice of small and mid-sized businesses.
  • Extensive online training resources that help you get the most from Act!.
  • Expert technical support2 with phone, live chat, and email options.
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Rest-assured, Act! is the proven, trusted choice

Act! is the proven, trusted choice of entrepreneurs, sales teams, and small and mid-sized businesses—and has been for over 30 years. Act! helped establish the CRM category and has been leading the way ever since, acquiring over six million users in 100+ countries, so you know you’re in good company and in good hands. And while Act! is simple to learn and easy to use, we’re here to help with expert technical support2, digital self-help, and a vast network of Act! Certified Consultants1 if you need it.

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30 growing business since 1987

Don't take our word for it! See why our customers love Act!:

There was an immediate improvement the moment we implemented Act! CRM.”
John Herik
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I have been very impressed with the range of tools that Act! can provide and how it has been tailored to our needs.”
Gemma Borgert
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Act! is simple, reliable and cost effective, which is perfect for a smaller recruitment firm like mine.”
Paul Greening
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