{"id":81558,"date":"2024-01-10T12:51:32","date_gmt":"2024-01-10T19:51:32","guid":{"rendered":"https:\/\/www.act.com\/lead-generation-and-nurturing-best-practices-for-smbs\/"},"modified":"2024-01-11T03:11:49","modified_gmt":"2024-01-11T10:11:49","slug":"lead-generation-and-nurturing-best-practices-for-smbs","status":"publish","type":"post","link":"https:\/\/products.act.com\/en-gb\/lead-generation-and-nurturing-best-practices-for-smbs\/","title":{"rendered":"Lead generation and nurturing best practices for SMBs"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-81523 size-full\" src=\"https:\/\/dev-inproduct.pantheonsite.io\/uploads\/Act-Lead-generation-and-nurturing-guide-for-small-businesses-03.png\" alt=\"An illustration of two people opening a letter\" width=\"640\" height=\"425\" srcset=\"https:\/\/products.act.com\/wp-content\/uploads\/\/Act-Lead-generation-and-nurturing-guide-for-small-businesses-03.png 640w, https:\/\/products.act.com\/wp-content\/uploads\/\/Act-Lead-generation-and-nurturing-guide-for-small-businesses-03-300x199.png 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">A customer passes through multiple stages before finally purchasing your products or services. That means a sale is an outcome, not a sudden event.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To boost sales, you must optimise the <\/span><span style=\"font-weight: 400;\">sales funnel<\/span><span style=\"font-weight: 400;\"> and ensure every stage feeds the other until the eventual conversion occurs. This is why modern businesses invest in <\/span><span style=\"font-weight: 400;\">lead generation<\/span><span style=\"font-weight: 400;\"> and nurturing strategies that keep their pipelines full and help them generate consistent sales.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, we\u2019ll define <\/span><span style=\"font-weight: 400;\">lead generation<\/span><span style=\"font-weight: 400;\"> and nurturing, show why they\u2019re critical to your SMB, and share actionable tactics you can use to fill your pipeline.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">What is lead generation?<\/span><\/h2>\n<p><a href=\"https:\/\/dev-inproduct.pantheonsite.io\/guides\/definitive-guide-to-lead-generation\/\"><span style=\"font-weight: 400;\">Lead generation<\/span><\/a><span style=\"font-weight: 400;\"> is the process of attracting highly relevant prospects who can benefit from your offer and have the resources to purchase your products or services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A lead is someone who demonstrates interest in your product by requesting details, sharing their <\/span><span style=\"font-weight: 400;\">contact information<\/span><span style=\"font-weight: 400;\">, engaging with your advertisements, or downloading a free marketing resource like an e-book or training. They have a need and are interested in exploring different service providers to solve their problems.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As a sales professional, your job is to convince and persuade your leads to choose your offer and convert them into customers.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Lead generation vs. lead nurturing: What&#8217;s the difference?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Lead generation<\/span><span style=\"font-weight: 400;\"> and <\/span><span style=\"font-weight: 400;\">lead nurturing<\/span><span style=\"font-weight: 400;\"> are critical for generating sales, but they are distinct concepts that require separate strategies.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As you already know, <\/span><span style=\"font-weight: 400;\">lead generation<\/span><span style=\"font-weight: 400;\"> is about attracting <\/span><span style=\"font-weight: 400;\">potential customers<\/span><span style=\"font-weight: 400;\">.<\/span> <span style=\"font-weight: 400;\">Lead nurturing<\/span><span style=\"font-weight: 400;\">, however, comes after this initial phase. It&#8217;s the process of building a relationship with your leads, understanding their problems, and persuading them to purchase by educating them about your product&#8217;s benefits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lead-generation strategies aim to attract prospects, collect their information, and establish initial contact. In comparison, <\/span><span style=\"font-weight: 400;\">lead-nurturing<\/span><span style=\"font-weight: 400;\"> ideas aim to build trust with your leads, answer their objections at different stages of the <\/span><span style=\"font-weight: 400;\">buyer&#8217;s journey<\/span><span style=\"font-weight: 400;\">, and prepare them for conversion.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Why lead generation and nurturing campaigns are important<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">According to research, more than <\/span><a href=\"https:\/\/explodingtopics.com\/blog\/lead-generation-stats\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">50 percent of marketers<\/span><\/a><span style=\"font-weight: 400;\"> consider <\/span><span style=\"font-weight: 400;\">lead generation<\/span><span style=\"font-weight: 400;\"> the top goal of their <\/span><span style=\"font-weight: 400;\">marketing campaigns<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Why? Here are a few reasons.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Investing resources in the right prospects<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You have limited sales and <\/span><span style=\"font-weight: 400;\">marketing teams<\/span><span style=\"font-weight: 400;\"> and want them to focus on prospects likely to convert into customers. Generating relevant and <\/span><span style=\"font-weight: 400;\">high-quality<\/span><span style=\"font-weight: 400;\"> leads helps you cut through the noise for your <\/span><span style=\"font-weight: 400;\">sales teams<\/span><span style=\"font-weight: 400;\">. It also enables them to <\/span><span style=\"font-weight: 400;\">follow up<\/span><span style=\"font-weight: 400;\"> with the most engaged subscribers and invest their energies in nurturing the right relationships.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Answering objections and reducing friction<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">People don\u2019t buy from you unless they\u2019re convinced your product is the best solution for their problems. It would be best if you had multiple interactions to educate the <\/span><span style=\"font-weight: 400;\">new leads<\/span><span style=\"font-weight: 400;\"> about your product, highlight its benefits, and persuade them to buy from you. You can only do that when you have a seamless <\/span><span style=\"font-weight: 400;\">lead generation<\/span><span style=\"font-weight: 400;\"> and nurturing strategy in place.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Understanding the lead\u2019s problems<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Generating a lead is the first step toward a sale. But to demonstrate your product\u2019s usefulness, you must first understand your lead\u2019s challenges and problems. Through frequent communication during the nurturing process, you can ask your leads questions to dig deeper into their problems and offer tailored solutions and <\/span><span style=\"font-weight: 400;\">personalised experiences<\/span><span style=\"font-weight: 400;\"> instead of promoting generic product features.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Building a long-term relationship and generating referrals<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Sustainable business growth comes from repeat sales. And that only happens when you build trust with your customers and help them grow their businesses. Targeted <\/span><span style=\"font-weight: 400;\">lead generation<\/span><span style=\"font-weight: 400;\"> and careful nurturing allow you to build long-term customer relationships that not only result in repeat sales but also drive organic word of mouth.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-81530\" src=\"https:\/\/dev-inproduct.pantheonsite.io\/uploads\/CO1.png\" alt=\"a call out that says, &quot;Did you know? 50% of marketers consider lead generation the top goal of their marketing campaigns.&quot;\" width=\"800\" height=\"200\" srcset=\"https:\/\/products.act.com\/wp-content\/uploads\/\/CO1.png 1024w, https:\/\/products.act.com\/wp-content\/uploads\/\/CO1-300x75.png 300w, https:\/\/products.act.com\/wp-content\/uploads\/\/CO1-768x192.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">6 ways to generate and nurture leads for your SMB<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">How do you generate relevant, <\/span><span style=\"font-weight: 400;\">high-quality<\/span><span style=\"font-weight: 400;\"> leads and develop a nurturing system to automatically identify the most <\/span><span style=\"font-weight: 400;\">qualified leads<\/span><span style=\"font-weight: 400;\"> for your business?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are proven <\/span><span style=\"font-weight: 400;\">lead-generation<\/span><span style=\"font-weight: 400;\"> techniques and nurturing strategies to help you.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Create problem-solving content<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Positioning your brand as an authority by answering your audience\u2019s most burning questions with <\/span><span style=\"font-weight: 400;\">high-quality<\/span><span style=\"font-weight: 400;\"> and <\/span><span style=\"font-weight: 400;\">relevant content<\/span><span style=\"font-weight: 400;\"> is the most reliable way to generate sales leads. It provides free value to your audience and turns them into fans who see you as an expert in your industry. As a result, they willingly sign up for your email list and prefer working with you compared to an unknown service provider.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Start<\/span><span style=\"font-weight: 400;\"> by researching your audience needs and develop different <\/span><span style=\"font-weight: 400;\">buyer personas<\/span><span style=\"font-weight: 400;\"> to simplify targeting in your <\/span><span style=\"font-weight: 400;\">marketing strategy<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The best places to publish content online? Your blog and <\/span><a href=\"https:\/\/dev-inproduct.pantheonsite.io\/how-to-create-high-performing-facebook-lead-generation-ads\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">social media<\/span><\/a><span style=\"font-weight: 400;\"> sites like Twitter, LinkedIn, TikTok, and other platforms your <\/span><span style=\"font-weight: 400;\">target audience<\/span><span style=\"font-weight: 400;\"> uses.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Optimise your content for search results<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Did you know that <\/span><a href=\"https:\/\/ahrefs.com\/blog\/seo-statistics\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">68 percent of online experiences<\/span><\/a> <span style=\"font-weight: 400;\">start<\/span><span style=\"font-weight: 400;\"> with a search engine? If you want your ideal prospects to find you easily, you must optimise your website and content using the best search engine <\/span><span style=\"font-weight: 400;\">optimisation<\/span><span style=\"font-weight: 400;\"> (SEO) techniques.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Develop a comprehensive SEO strategy that answers your audience\u2019s most frequent questions using relevant, high-volume, and low-competition keywords.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But don\u2019t limit your SEO <\/span><span style=\"font-weight: 400;\">marketing efforts<\/span><span style=\"font-weight: 400;\"> to Google. Whether you create content for Twitter, Quora, LinkedIn, YouTube, or any other platform, research the right keywords and optimise your content for maximum exposure.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Run PPC advertising campaigns<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To grow fast, combine organic <\/span><span style=\"font-weight: 400;\">lead-generation<\/span><span style=\"font-weight: 400;\"> and <\/span><span style=\"font-weight: 400;\">marketing strategies<\/span><span style=\"font-weight: 400;\"> like SEO and <\/span><span style=\"font-weight: 400;\">content marketing<\/span><span style=\"font-weight: 400;\"> with targeted pay-per-click (PPC) advertising campaigns. Google, Facebook, TikTok, and most other online platforms have different advertising programs that allow you to push your message to relevant users and drive clicks to your site.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before you <\/span><span style=\"font-weight: 400;\">start<\/span><span style=\"font-weight: 400;\"> an ad campaign, be sure to set up a dedicated <\/span><span style=\"font-weight: 400;\">landing page<\/span><span style=\"font-weight: 400;\"> to convert visitors into leads.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Use lead magnets and opt-in forms<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Driving traffic to your website or <\/span><span style=\"font-weight: 400;\">landing pages<\/span><span style=\"font-weight: 400;\"> isn\u2019t enough to generate leads. You must also carefully place engaging opt-in forms to collect visitors\u2019 emails and add them to your <\/span><span style=\"font-weight: 400;\">lead-nurturing<\/span><span style=\"font-weight: 400;\"> funnel.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With <\/span><span style=\"font-weight: 400;\">Customer Relationship Management<\/span><span style=\"font-weight: 400;\"> (<\/span><span style=\"font-weight: 400;\">CRM<\/span><span style=\"font-weight: 400;\">) software like Act!, you can quickly create <\/span><span style=\"font-weight: 400;\">landing pages<\/span><span style=\"font-weight: 400;\"> with <\/span><span style=\"font-weight: 400;\">lead capture<\/span><span style=\"font-weight: 400;\"> forms or integrate your <\/span><span style=\"font-weight: 400;\">email marketing<\/span><span style=\"font-weight: 400;\"> software to collect leads.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, nobody shares their email unless you offer them something valuable like a free <\/span><span style=\"font-weight: 400;\">webinar<\/span><span style=\"font-weight: 400;\">, an e-book, training videos, a cheat sheet, or other resources that resolve a specific <\/span><span style=\"font-weight: 400;\">pain point<\/span><span style=\"font-weight: 400;\"> for your audience. In marketing terms, it\u2019s called a lead magnet.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Design automated email campaigns<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Once leads sign up for your list, you need automated <\/span><span style=\"font-weight: 400;\">email marketing<\/span><span style=\"font-weight: 400;\"> sequences to build a relationship with your leads, give them free value, and move them close to conversion.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Email sequences consist of informational emails that educate subscribers about your offer, ask questions to understand their needs, and move them through a <\/span><span style=\"font-weight: 400;\">lead nurturing process<\/span><span style=\"font-weight: 400;\"> to strengthen your relationship. They\u2019re a critical part of your digital <\/span><span style=\"font-weight: 400;\">lead-nurturing strategy<\/span><span style=\"font-weight: 400;\"> but far too <\/span><span style=\"font-weight: 400;\">time-consuming<\/span><span style=\"font-weight: 400;\"> without automated <\/span><span style=\"font-weight: 400;\">workflows<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The solution? Leverage <\/span><span style=\"font-weight: 400;\">marketing automation tools<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Automation allows you to segment your audience based on <\/span><span style=\"font-weight: 400;\">demographics<\/span><span style=\"font-weight: 400;\">, interests, engagement, and other critical behavioral parameters so you can run <\/span><span style=\"font-weight: 400;\">targeted content<\/span><span style=\"font-weight: 400;\"> campaigns with better results.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, you can use automation tools to send <\/span><span style=\"font-weight: 400;\">case studies<\/span><span style=\"font-weight: 400;\"> and <\/span><span style=\"font-weight: 400;\">pricing<\/span><span style=\"font-weight: 400;\"> details to leads at the bottom of the marketing funnel. In comparison, those at the top of the funnel will get more informational content that builds trust and moves them close to the next stage of the <\/span><span style=\"font-weight: 400;\">sales cycle<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6. Use an integrated CRM system<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To scale your business, <\/span><span style=\"font-weight: 400;\">streamline<\/span><span style=\"font-weight: 400;\"> your <\/span><span style=\"font-weight: 400;\">lead-generation<\/span><span style=\"font-weight: 400;\"> process, automate <\/span><a href=\"https:\/\/act.com\/en-gb\/lead-nurturing\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">lead nurturing campaigns<\/span><\/a><span style=\"font-weight: 400;\">, and identify the hottest leads through <\/span><a href=\"https:\/\/dev-inproduct.pantheonsite.io\/en-gb\/what-is-lead-scoring-and-how-can-it-boost-conversions\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">lead scoring<\/span><\/a><span style=\"font-weight: 400;\">, you need an integrated <\/span><span style=\"font-weight: 400;\">CRM<\/span><span style=\"font-weight: 400;\"> system.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Act! is a <\/span><span style=\"font-weight: 400;\">CRM<\/span><span style=\"font-weight: 400;\"> + <\/span><span style=\"font-weight: 400;\">marketing automation software<\/span><span style=\"font-weight: 400;\"> that tracks your leads from the moment they sign up to your list and assigns them a score based on their engagement levels and the likelihood of converting into customers. This helps your <\/span><span style=\"font-weight: 400;\">sales team<\/span><span style=\"font-weight: 400;\"> shortlist and prioritise the most engaged leads in their <\/span><span style=\"font-weight: 400;\">outreach<\/span><span style=\"font-weight: 400;\"> campaigns, resulting in higher <\/span><span style=\"font-weight: 400;\">lead conversion rates<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-81537\" src=\"https:\/\/dev-inproduct.pantheonsite.io\/uploads\/2024-12-Lead-Generation-and-Nurturing-Best-Practices-for-SMBs-CO.png\" alt=\"a callout that says, &quot;68 percent of online experiences start with a search engine&quot;\" width=\"800\" height=\"200\" srcset=\"https:\/\/products.act.com\/wp-content\/uploads\/\/2024-12-Lead-Generation-and-Nurturing-Best-Practices-for-SMBs-CO.png 1024w, https:\/\/products.act.com\/wp-content\/uploads\/\/2024-12-Lead-Generation-and-Nurturing-Best-Practices-for-SMBs-CO-300x75.png 300w, https:\/\/products.act.com\/wp-content\/uploads\/\/2024-12-Lead-Generation-and-Nurturing-Best-Practices-for-SMBs-CO-768x192.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2><span style=\"font-weight: 400;\">Do you have a lead generation and nurturing strategy?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Lead generation<\/span><span style=\"font-weight: 400;\"> and <\/span><span style=\"font-weight: 400;\">lead nurturing<\/span><span style=\"font-weight: 400;\"> are the lifeblood of any SMB. By using a <\/span><span style=\"font-weight: 400;\">CRM<\/span><span style=\"font-weight: 400;\"> system like Act!, you can seamlessly integrate your <\/span><span style=\"font-weight: 400;\">lead-generation<\/span><span style=\"font-weight: 400;\"> methods and nurturing strategies and provide your sales representatives with the information and resources to optimise their performance and drive consistent sales.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">See it for yourself. Sign up for your <\/span><a href=\"https:\/\/dev-inproduct.pantheonsite.io\/en-gb\/trial\/act\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">free 14-day trial now<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><a href=\"https:\/\/dev-inproduct.pantheonsite.io\/en-gb\/trial\/act\/\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-81551\" src=\"https:\/\/dev-inproduct.pantheonsite.io\/uploads\/1024x256-1-3.png\" alt=\"Try Act! for free to see how easy it is to optimize your sales performance.\" width=\"800\" height=\"200\" srcset=\"https:\/\/products.act.com\/wp-content\/uploads\/\/1024x256-1-3.png 1024w, https:\/\/products.act.com\/wp-content\/uploads\/\/1024x256-1-3-300x75.png 300w, https:\/\/products.act.com\/wp-content\/uploads\/\/1024x256-1-3-768x192.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A customer passes through multiple stages before finally purchasing your products or services. That means a sale is an outcome, not a sudden event. To boost sales, you must optimise the sales funnel and ensure every stage feeds the other until the eventual conversion occurs. This is why modern businesses invest in lead generation and [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":81526,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[186],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v22.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Lead Generation and Nurturing Guide for Small Businesses<\/title>\n<meta name=\"description\" content=\"Lead generation and nurturing help you drive consistent sales and grow your brand. 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