{"id":70719,"date":"2021-07-25T10:20:40","date_gmt":"2021-07-25T10:20:40","guid":{"rendered":"https:\/\/www.act.com\/billing-cancellation\/"},"modified":"2023-08-28T11:34:04","modified_gmt":"2023-08-28T18:34:04","slug":"subscription-payments","status":"publish","type":"page","link":"https:\/\/products.act.com\/en-gb\/legal\/subscription-payments\/","title":{"rendered":"Act! Subscription Payment Information"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"70719\" class=\"elementor elementor-70719 elementor-754\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5568914 topSctGlb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5568914\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4083ebc\" data-id=\"4083ebc\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3516c04 elementor-widget elementor-widget-heading\" data-id=\"3516c04\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Act! Billing and Cancellation Policy<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f308dc1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f308dc1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-78959e8\" data-id=\"78959e8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-541b5bb elementor-widget elementor-widget-heading\" data-id=\"541b5bb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Act! Subscription details<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f6fd42 elementor-widget elementor-widget-text-editor\" data-id=\"3f6fd42\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Payment, Term, and Renewal:\u00a0<\/strong>Our fees and charges are due as specified on our invoice, or if not specified, are due on the date of our invoice. Subscriptions automatically renew for one year on the anniversary date of your initial purchase, irrespective of whether your payments are paid monthly or annually. You are responsible for keeping your payment information current. Declined payments or other failure to make payment will result in cancellation of your service, and if due amounts remain unpaid, may lead to enforcement action. All sales are final, unless other stated in your applicable agreement with Act! or its affiliates, or as mandated by statute, regulation, or law.<\/p><p><strong>Addition of Users, Features, and\/or Services:\u00a0<\/strong>Additional subscription users, features, and\/or services may be added at any time. You will be charged a pro-rated amount based on the remaining time in your subscription term. The anniversary\/renewal date will remain the same for all users, features, and\/or services. Reduction of subscription users, features, and\/or services may only take place at the time of renewal per the cancellation policy.<\/p><p><strong>Act! Marketing Automation:<\/strong>\u00a0Any Act! Marketing Automation account violating the Act! Anti-Spam policy is subject to suspension or termination of service. To learn more about the Act! Anti-Spam policy,\u00a0<a href=\"https:\/\/www.act.com\/legal\/anti-spam-policy\/\">click here<\/a>. Suspension or termination of service for such violation shall not entitle you to any refund for the remaining duration of your subscription term.<\/p><p><strong>Cancellation<\/strong>: To prevent automatic renewal, your Act! subscription must be cancelled before your renewal date. To cancel your subscription, please email subscription.renewals@act.com. No refunds will be provided for partial months (monthly subscription) or remaining months (annual subscription) of service. Upon termination of a subscription, access to the application is removed. For Cloud-based subscriptions, Act! retains your data and it is available upon request for 90 days from the termination of your subscription. You must contact us by phone or in writing within those 90 days if you require a backup of your data. Customers with perpetual license rights to an on premises-based version which are activated upon termination of a subscription will no longer have access to certain subscription-only features and services within the product.<\/p><p><strong>Third-Party Services:\u00a0 <\/strong>All services contracted with\u00a0third\u00a0parties are subject to the billing, payment, and cancellation policies of those respective third parties.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f91104 elementor-widget elementor-widget-heading\" data-id=\"4f91104\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Act! Pro<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b668b38 elementor-widget elementor-widget-text-editor\" data-id=\"b668b38\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Act! Pro Perpetual License Purchases: For purchases of Act! Pro perpetual licenses, there are no refunds, unless otherwise stated in your applicable agreement with Act! LLC or its affiliates, or as mandated by statute, regulation, or law.\u00a0\u00a0<strong>Act! Pro sales ended June 30, 2020.<\/strong>\u00a0\u00a0<a href=\"https:\/\/www.act.com\/en-gb\/resources\/obsolescence-policy\/\">See the Obsolescence Policy.<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c31e9e elementor-widget elementor-widget-heading\" data-id=\"0c31e9e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Act! 365<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ec2d14 elementor-widget elementor-widget-text-editor\" data-id=\"1ec2d14\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Important Note:<\/strong>\u00a0The Act! 365 and Act! Growth Suite-Starter products will be discontinued on June 1, 2024. To learn more,\u00a0<a href=\"https:\/\/successcenter.act365.com\/hc\/en-gb\/articles\/13419988963351-Act-365-Product-Discontinuation-Statement\">click here<\/a>.<\/p><p><strong>Payment, Term and Renewal:<\/strong>\u00a0All billing information can be managed securely online from within the Account &amp; Billing section of the customer\u2019s Act! 365 account.\u00a0<span class=\"nobr\">Review Terms of Service\u00a0<a href=\"https:\/\/www.act.com\/legal\/terms-of-service\/\">here<\/a>. Any Act! 365 account violating the Act! LLC Anti-Spam Policy is subject to suspension or termination of service. Suspension or termination of service for such violation shall not entitle you to any refund for the remaining duration of your subscription term. To learn more about the Act! LLC Anti-Spam Policy,\u00a0<a href=\"https:\/\/www.act.com\/legal\/anti-spam-policy\/\">click here<\/a>.<br \/><\/span><\/p><p><strong>Cancellation:<\/strong>\u00a0Account cancellations may be processed within the Account and Billing section or by emailing our Act! 365 Customer Success Team at\u00a0<a href=\"mailto:yourbill@act.com\" target=\"_blank\" rel=\"noopener\">customerservice@act.com<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dab0978 elementor-widget elementor-widget-text-editor\" data-id=\"dab0978\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc4e464 elementor-widget elementor-widget-heading\" data-id=\"fc4e464\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Billing Disputes<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e9e5e1 elementor-widget elementor-widget-text-editor\" data-id=\"2e9e5e1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>As a current or prior customer of Act! LLC, you agree to allow Act! LLC to attempt settlement of any billing dispute for 30 days before disputing with any third party, credit card company or bank. Act! LLC\u00a0 simply requires that it be the first option in billing disputes. Should Act! LLC\u00a0receive a chargeback or other reversed charge from a third party, credit card company or bank on your behalf before Act! LLC\u00a0has been given a chance to resolve the issue, Act! LLC\u00a0has the right to collect on the rendered services and any fees associated with those disputes. Act! LLC\u00a0charges a \u00a325.00 Chargeback Fee per chargeback should a third party, credit card company or bank be used as a first resort in a billing dispute.<\/p><p>By using Act! LLC\u00a0services you confirm on behalf of the business you represent, that you and it\u00a0 understands and agrees to our Billing Policies.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7526694 elementor-widget elementor-widget-heading\" data-id=\"7526694\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Payment methods:<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39ecb4c elementor-widget elementor-widget-text-editor\" data-id=\"39ecb4c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>UK Customers:\u00a0 Credit Card &amp; Direct Debit<br \/>EU Customers:\u00a0 Credit Card &amp; SEPA Direct Debit<br \/>Other:\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 Credit Card only<br \/><br \/>We accept payments from the following Credit Cards: Visa, MasterCard &amp; American Express.\u00a0<br \/>For any billing queries, please contact our UK Finance team at\u00a0<a href=\"mailto:accountsreceivableuk@act.com\">accountsreceivableuk@act.com<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Act! Billing and Cancellation Policy Act! Subscription details Payment, Term, and Renewal:\u00a0Our fees and charges are due as specified on our invoice, or if not specified, are due on the date of our invoice. Subscriptions automatically renew for one year on the anniversary date of your initial purchase, irrespective of whether your payments are paid [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":39700,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"folder":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v22.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Act! Subscription Payment Information - Act!<\/title>\n<meta name=\"description\" content=\"View our Act! 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