{"id":36633,"date":"2021-08-05T12:17:06","date_gmt":"2021-08-05T12:17:06","guid":{"rendered":"http:\/\/act.com\/crm-systems-and-gdpr-compliance\/"},"modified":"2023-01-04T12:05:43","modified_gmt":"2023-01-04T19:05:43","slug":"crm-systems-and-gdpr-compliance","status":"publish","type":"page","link":"https:\/\/products.act.com\/en-gb\/crm-systems-and-gdpr-compliance\/","title":{"rendered":"CRM systems and GDPR compliance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"36633\" class=\"elementor elementor-36633 elementor-2492\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-360088f topSctGlb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"360088f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b027d9a\" data-id=\"b027d9a\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0552ca4 elementor-widget elementor-widget-heading\" data-id=\"0552ca4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">\nCRM systems and GDPR compliance\n<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79bfff4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79bfff4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2021cc9\" data-id=\"2021cc9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7e4aecb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e4aecb\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0e0c662\" data-id=\"0e0c662\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4abe891 elementor-widget elementor-widget-text-editor\" data-id=\"4abe891\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div class=\"sfContentBlock\"><h4><strong>Is my CRM system compliant with GDPR?<\/strong><\/h4><p>Now that GDPR is here, many businesses turn to their software vendor and ask if their product is GDPR compliant. Any responsible vendor is likely to answer that GDPR compliance is more about internal processes than it is about systems. So it is important that companies first start by reviewing their business processes and policies, which will then inform the system requirements needed to become GDPR compliant.<\/p><h4><strong>How can CRM systems help with GDPR compliance?<\/strong><\/h4><p>Once the processes needed to achieve and maintain compliance have been defined, a CRM system is an extremely valuable tool to support your data protection efforts. Most CRM systems have a number of features that allow you to set up processes in line with GDPR. Here are some examples relating to key areas of GDPR:<\/p><ul><li><strong>Personal data<\/strong>: Much of the information about individuals that you record in the CRM system is likely to be considered \u201cpersonal data\u201d under GDPR. Hence, it\u2019s of paramount importance that you ensure that data creation, storing, management and use is done in a compliant manner. It\u2019s not only important to keep the data secure, but you also have to make sure that it\u2019s only kept for as long as it is needed.<\/li><li><strong>Consent:<\/strong>\u00a0CRM systems can usually help you manage opt-ins. Fields can be setup in the CRM databse to provide granular opt-in options based on communication type (newsletters, commercial offers, product updates) or communication channel (phone, email, sms, post).<\/li><li><strong>The right to be forgotten:<\/strong> CRM systems usually allow the deletion of contact records, which will in turn delete all entries and data associated with the record. The deletion can be recorded in the CRM to indicate for example who performed the deletion, and when.<\/li><\/ul><h4><strong>Swiftpage and data protection<\/strong><\/h4><p>At Swiftpage, data privacy and protection is always top of our mind and we are committed to help our users comply with GDPR. Our Act! CRM solutions are highly flexible and offer a wide variety of features that can help users to effectively manage their data processes, privacy and security in accordance with the General Data Protection Regulations. In addition to that, our <a title=\"Cloud CRM\" href=\"https:\/\/www.act.com\/en-gb\/what-is-crm\/\">Cloud CRM solutions<\/a> are SOC 2 certified. This means we successfully undertook a rigorous audit process conducted by an independent agency to demonstrating our commitment to data security. To learn more about Swiftpage\u2019 security measures, <a href=\"https:\/\/www.act.com\/en-gb\/act-and-security\/\" target=\"_blank\" rel=\"noopener\">click here<\/a>.<\/p><\/div><div class=\"sfContentBlock\"><h4><strong>Learn more about CRM and GDPR:<\/strong><\/h4><ul><li><a href=\"https:\/\/www.act.com\/en-gb\/what-is-crm\/\">What is CRM?<\/a><\/li><li><a href=\"https:\/\/www.act.com\/en-gb\/what-is-a-crm-database\/\">What is a CRM database?<\/a><\/li><li><a href=\"https:\/\/www.act.com\/en-gb\/resources\/gdpr-compliance\/\">What is GDPR and how does it impact your business?<\/a><\/li><\/ul><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-326415b elementor-widget elementor-widget-image\" data-id=\"326415b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.act.com\/en-gb\/guides\/gdpr-compliance\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"241\" src=\"https:\/\/products.act.com\/wp-content\/uploads\/2021\/08\/how-crm-systems-can-help-businesses-comply-with-gdpr.jpg\" class=\"attachment-large size-large wp-image-2498\" alt=\"how CRM systems can help businesses to comply with GDPR, download the guide\" srcset=\"https:\/\/products.act.com\/wp-content\/uploads\/2021\/08\/how-crm-systems-can-help-businesses-comply-with-gdpr.jpg 1024w, https:\/\/products.act.com\/wp-content\/uploads\/2021\/08\/how-crm-systems-can-help-businesses-comply-with-gdpr-300x71.jpg 300w, https:\/\/products.act.com\/wp-content\/uploads\/2021\/08\/how-crm-systems-can-help-businesses-comply-with-gdpr-768x181.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5b34a43 bottomMenu elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5b34a43\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-984afd3\" data-id=\"984afd3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-575ac52 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"575ac52\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-da9b422\" data-id=\"da9b422\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38ce139 elementor-widget elementor-widget-heading\" data-id=\"38ce139\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Want to see CRM in action?\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-3ac33b8\" data-id=\"3ac33b8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f0d2e1e elementor-widget elementor-widget-text-editor\" data-id=\"f0d2e1e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Try Act! Growth Suite free for 14 days.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-34f7da0\" data-id=\"34f7da0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d75932 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5d75932\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/buy.act.com\/en-gb\/trial\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Try it free<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-ec79bcc\" data-id=\"ec79bcc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-22aa591 bottom_menu_close elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"22aa591\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6bed599 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6bed599\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4b015c2\" data-id=\"4b015c2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-723e90a elementor-widget elementor-widget-html\" data-id=\"723e90a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<script src=\"https:\/\/ajax.googleapis.com\/ajax\/libs\/jquery\/3.5.1\/jquery.min.js\"><\/script>\r\n<script>\r\n$(document).scroll(function () {\r\n    var y = $(this).scrollTop();\r\n    if (y > 200) {\r\n        $('.bottomMenu, .bottom_menu_close').fadeIn();\r\n    } else {\r\n        $('.bottomMenu, .bottom_menu_close').fadeOut();\r\n    }\r\n\r\n});\r\n$(document).ready(function(){\r\n    $(\".bottom_menu_close\").click(function(){\r\n$(\".bottomMenu\").hide();\r\n});\r\n});\r\n\r\n<\/script>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-32f603a3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"32f603a3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63150a\" data-id=\"63150a\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5cbb4b2c elementor-widget elementor-widget-heading\" data-id=\"5cbb4b2c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Big results. Small investment.<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6312e3c1 elementor-widget elementor-widget-text-editor\" data-id=\"6312e3c1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\"lead\">Ready to take the first step?<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-545b739 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"545b739\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.act.com\/en-gb\/trial\/act\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Try it free<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CRM systems and GDPR compliance Is my CRM system compliant with GDPR? Now that GDPR is here, many businesses turn to their software vendor and ask if their product is GDPR compliant. Any responsible vendor is likely to answer that GDPR compliance is more about internal processes than it is about systems. So it is [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"folder":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v22.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CRM systems and GDPR Compliance<\/title>\n<meta name=\"description\" content=\"Learn about the importance of being GDPR compliant and how to audit your processes and systems to align with these requirements.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CRM systems and GDPR compliance\" \/>\n<meta property=\"og:description\" content=\"Learn about the importance of being GDPR compliant and how to audit your processes and systems to align with these requirements.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/products.act.com\/en-gb\/crm-systems-and-gdpr-compliance\/\" \/>\n<meta property=\"og:site_name\" content=\"Act!\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-04T19:05:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/dev-inproduct.pantheonsite.io\/uploads\/2021\/08\/how-crm-systems-can-help-businesses-comply-with-gdpr.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/products.act.com\/en-gb\/crm-systems-and-gdpr-compliance\/\",\"url\":\"https:\/\/products.act.com\/en-gb\/crm-systems-and-gdpr-compliance\/\",\"name\":\"CRM systems and GDPR Compliance\",\"isPartOf\":{\"@id\":\"https:\/\/products.act.com\/en-gb\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/products.act.com\/en-gb\/crm-systems-and-gdpr-compliance\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/products.act.com\/en-gb\/crm-systems-and-gdpr-compliance\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/dev-inproduct.pantheonsite.io\/uploads\/2021\/08\/how-crm-systems-can-help-businesses-comply-with-gdpr.jpg\",\"datePublished\":\"2021-08-05T12:17:06+00:00\",\"dateModified\":\"2023-01-04T19:05:43+00:00\",\"description\":\"Learn about the importance of being GDPR compliant and how to audit your processes and systems to align with these requirements.\",\"breadcrumb\":{\"@id\":\"https:\/\/products.act.com\/en-gb\/crm-systems-and-gdpr-compliance\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/products.act.com\/en-gb\/crm-systems-and-gdpr-compliance\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/products.act.com\/en-gb\/crm-systems-and-gdpr-compliance\/#primaryimage\",\"url\":\"https:\/\/dev-inproduct.pantheonsite.io\/uploads\/2021\/08\/how-crm-systems-can-help-businesses-comply-with-gdpr.jpg\",\"contentUrl\":\"https:\/\/dev-inproduct.pantheonsite.io\/uploads\/2021\/08\/how-crm-systems-can-help-businesses-comply-with-gdpr.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/products.act.com\/en-gb\/crm-systems-and-gdpr-compliance\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/products.act.com\/en-gb\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"CRM systems and GDPR compliance\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/products.act.com\/en-gb\/#website\",\"url\":\"https:\/\/products.act.com\/en-gb\/\",\"name\":\"Act!\",\"description\":\"CRM &amp; 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