Act! boosts customer satisfaction and specialist pension company benefits
When your reputation in a specialist financial market depends on the quality and independence of your advice, you need to make sure your company delivers the highest levels of customer satisfaction possible.
“Act! offers a total service package that has helped us grow, so I can wholeheartedly recommend it to others.”
Micha Martin Lauterjung
CEO
Results
- By enabling employees to share vital customer information across the entire company, Act! has helped MVM improve the transparency of its client relationships.
- Act! has allowed MVM to configure individual business processes to their precise requirements, making the company more efficient and profitable.
- The reports that Act! is able to generate about the success of individual campaigns mean that marketing activities can be optimally targeted.
- The higher level of customer satisfaction is reflected in the increase in revenues and number of employees, with Act! making a significant contribution to that success, according to CEO Micha Martin Lauterjung.